Frequently Asked Questions
Everything you need to know about the House of Errors experience.
How long does shipping take for limited releases?
Due to the exclusive nature of our drops, please allow 3-5 business days for processing. Standard domestic shipping typically takes 5-7 business days, while international orders may take 10-14 business days depending on customs.
What is the return policy for House of Errors garments?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that certain limited-edition 'Archive' pieces are final sale and cannot be returned or exchanged.
How do I ensure I get the correct size?
Our garments often feature unique, avant-garde silhouettes. We provide detailed size charts and fit recommendations on each product page. If you are between sizes, we generally recommend sizing up for our signature oversized aesthetic.
Do you ship internationally?
Yes, we ship worldwide. Please be aware that international customers are responsible for any customs duties or import taxes incurred upon arrival in the destination country.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.